The Future of Work is Here – Are You Ready?
Thursday, July 7th @ 11:00 AM EST LIVE
After the past two years, the way we attract, interview, hire, onboard and retain talent has changed dramatically in the insurance industry. While organizations are redefining their brick and mortar strategy, the insurance industry, specifically the claims departments are experiencing an increase of remote and hybrid working environments. In conjunction with the “great resignation” or “great re-shuffling” claims organizations have seen and are realizing some employees who now prefer working from home and would consider leaving their organization if they are required to work from an office environment on a regular basis. We will have perspectives from three different panelists from the point of view of the hiring manager, interviewee/new hire, and recruiter.
Presenters:
David Mosby, MBA, CPCU, API, ARM | Senior Claims Representative - Home Owners | Plymouth Rock Assurance
David Mosby earned his CPCU designation in 2013 and attended the conferment ceremony in New Orleans. Since earning his CPCU designation, David went on to earn his API and ARM designation. David is active in both the local and national levels. Locally, he served in various roles for the Rhode Island Chapter including Public Relations Director, Vice President, President Elect, President (‘18), General Director and current role as the Chapter Treasurer. Nationally, David is active with the Society’s Claims Interest Group Committee and previously served on the Society’s Diversity & Inclusion Committee.
David has worked in the P&C field for twenty-three years handling both home and auto bodily injury and property damage claims as well as litigated matters. In his current position as the Liability and Litigation Team Lead-Plymouth Rock Assurance @HOME Team, David handles complex and litigated matters along with assisting his direct supervisor with the onboarding of new hires. Prior to his current role, David worked for Liberty Mutual Insurance handling claims of a complex nature. David has worked as a remote employee for eighteen (18) years.
David received a Dual Bachelor’s of Arts Degree from the University of Massachusetts at Amherst in Sociology and Law Enforcement and Society. David also received a Criminal Justice Certificate. David returned to school at Johnson & Wales University where he earned a Bachelor’s of Science degree in Business Management. While at Johnson & Wales David also earned his Master’s Degree in Global Organizational Leadership.
In May 2022, David was awarded the Plymouth Rock’s Presidents Award for his outstanding contributions, dedication and commitment to service.
David is an avid football fan, enjoys traveling, gardening and spending countless hours with his lovely wife and family.
Natoshia Banken, CPCU, AAI, AIC, AINS, AIS| Sr. Strategy and Process Consultant| Bristol West Insurance Group
Being a child of parents in the industry, insurance has been part of Natoshia’s life for a long time! She started in the P&C industry in 1994 and has worked in various departments including sales, customer service, underwriting and currently supports the hiring strategies and continuous employee development for the claims department of Bristol West Insurance Group as a Sr. Strategy and Process Consultant.
Natoshia is an Orlando native and a graduate of Rollins College where she completed her BA in Communication Studies with a focus on Organizational Communication and Leadership. Natoshia is an advocate for learning and has completed several insurance designations. She has served in several roles with the Central Florida CPCU Chapter and currently serves as the CPCU Governor for the Gulf Coast states.
When Natoshia is not working, she enjoys spending time with family and friends around an excellent meal, reading a great book or soaking in the Florida sunshine.
Brian A. Panebianco, CPCU, AIC, ARM, CSPO, CSM | Director of Solution Strategy & the Project Management Office (PMO)| Verisk Claims Solutions
Brian A. Panebianco is the CPCU Institutes’ Chairman of the Claims Interest Group Committee. He’s been with the CIG for over 10 years serving in various roles before taking over as Chair in 2019. His day job is with Verisk Claims Solutions where he is the Director of Solution Strategy & the Project Management Office (PMO). He focuses on delivering true business value while bringing transparency and visibility to all projects across the business.
In addition to his PMO responsibilities, he is responsible for guiding the Scrum Team Product Owners and facilitating overall solution decisions based on the strategic direction and vision set forth by leadership. He leads the implementation of Verisk’s integrated claims solution(s) vision working closely with the Product Leadership team. He also works to synchronize customer communications of feature releases as well as the measurement of Verisk’s success and customer impact. Brian has been with Verisk since 2001 when he started as a Customer Support Representative and worked his way up through various roles in Product Development and Project Management. He holds a Bachelor of Science degree in Business Administration from William Paterson University in New Jersey as well as his CPCU, AIC & ARM Insurance Designations. Brian also is a Certified Scrum Master and Certified Scrum Product Owner as he practices and leads an Agile PMO at Verisk Claims Solutions.
Tony LaRocca, CPCU (Moderator) | Claim Specialist | FCCI Insurance Group
Tony is a casualty claim specialist for FCCI Insurance Group in Richardson, Texas who specializes in handling litigated commercial auto and general liability claims in Texas. Tony is a lifelong learner who takes pride in handling claims with compassion and empathy. Tony obtained his CPCU in 2014 and celebrated at the conferment in Anaheim with his wife. At that annual meeting he was given the advice to continue his CPCU journey by serving in his local chapter. He continues to follow that advice in service of the Dallas chapter as the immediate past president and as the vice chair of the Claims Interest Group this year.